The first thing to look for is an error message or a call stack near the end of the log. When Teams is installed, the Teams installer logs the sequence of events to %LocalAppData%\SquirrelTemp\SquirrelSetup.log. Troubleshoot installation and update issues Troubleshoot installation issues If you see a failure message or if the version number is the same as in step 4, the update process failed. Wait until Teams restarts, and then repeat step 1 to see whether the app is updated.The banner also lets you know if you’re already running the latest version in which case, no update is necessary. The link should be shown about a minute later as this process downloads the new version of Teams. Wait for the banner at the top of the app to indicate that a "refresh" of Teams is needed.Open the ellipsis menu again and click Check for updates.For example You have Microsoft Teams Version 1. ![]() A banner will appear that shows your current Teams version and when it was last updated. ) next to your profile picture, and then click About > Version. For new Teams, see: Troubleshooting installation issues in the new Teams client Check whether Teams is updated successfullyįollow these steps to check whether a Teams update is successfully installed. This article applies only to classic Microsoft Teams. For additional troubleshooting information, see Teams troubleshooting. One question I did have.This article provides guidance for how to diagnose and troubleshoot installation and update issues for the Teams desktop client app running on Windows. Running as a full admin and also use "Run as admin". 09:04:01> IEnableLogger: Failed to remove existing directory on full install, is the app still running?: System.UnauthorizedAccessException: Access to the path 'C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.25\resources\app\src\node.exe' is denied. 09:04:01> Program: Install path C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent already exists, burning it to the ground 09:04:01> Program: About to install to: C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent 09:04:01> Program: Starting install, writing to C:\Users\kadamson\AppData\Local\SquirrelTemp 09:14:13> Utility: DeleteDirectory: could not delete - C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app: System.IO.IOException: The directory is not empty. 09:14:12> Utility: DeleteDirectory: could not delete - C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app\src: System.IO.IOException: The process cannot access the file 'C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent\app-1.0.22\resources\app\src' because it is being used by another process.Īt System.IO._Error.WinIOError(Int32 errorCode, String maybeFullPath)Īt System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)Īt System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) 09:14:11> Program: Install path C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent already exists, burning it to the ground 09:14:11> Program: About to install to: C:\Users\kadamson\AppData\Local\TRIGGERcmdAgent 09:14:11> Program: Starting install, writing to C:\Users\kadamson\AppData\Local\SquirrelTemp 09:14:11> Program: Starting Squirrel Updater: -install. Let me paste a couple entries that caught my eye in terms of the failed install: ![]() I took a look at the log but I can't copypasta it on there due to length. I got the same error after uninstalling and then attempting to reinstall this morning.
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